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Shipping & Returns

Shipping & Returns

Shipping

We shipping directly from Thailand to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All items are usually shipped within a week based on the availability of your desired items. Please also keep in mind that one week shipping is strictly an estimation and not a promise. If you are placing and paying for your order, you willingly agree with the fact that it might take longer than one week or more for your order to be shipped in case of out of stock situations.

Please also note that there are import duties to be paid on the items you order from our Direct Sales site and the shipping rates for all items we sell are weight based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full amount.


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund and we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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