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CORONA UPDATE / BLOCKED COUNTRIES

CORONA UPDATE / BLOCKED COUNTRIES

● DHL HAS CANCELED IT'S eCOMMERCE SERVICE SINCE NOVEMBER 12, 2021, SO IF THE TOTAL WEIGHT OF YOUR PACKAGE IS LESS THAN 0.5KG THEN WE ARE SHIPPING YOUR PACKAGE OUT FROM THAILAND WITH PAL EXPRESS LTD. (AUSTRALIA NOT INCLUDED).
※ AUSTRALIA/OCEANIA WILL BE SHIPPED OUT WITH THAI POST.

● THE BENEFIT OF SHIPPING WITH PAL EXPRESS LTD IS THAT YOU PAY VERY LOW, OR SOMETIMES NO IMPORT DUTIES AT ALL (DEPENDING ON YOUR COUNTRY).

THE DOWNSIDE IS THAT PAL EXPRESS LTD IS EXECUTING YOUR SHIPMENT IN DIFFERENT STEPS WHICH TAKES TIME BEFORE YOU CAN START TO TRACK THEM:

  • IF YOU ARE LOCATED IN THE USA, EASTERN EUROPE AND ASIA:
    YOU CAN START TRACKING YOUR PACKAGE WITH AFTERSHIP (LINK) AND THE TRACKING NUMBER WE PROVIDE YOU AFTER 24 HOURS (WITH EXCEPTION OF SINGAPORE).

  • IF YOU ARE LOCATED IN EUROPE & SINGAPORE: 
    YOU CAN START TRACKING YOUR PACKAGE WITH AFTERSHIP (LINK) AND THE TRACKING NUMBER WE PROVIDE YOU AFTER 5 DAYS OF RECEIVING THE TRACKING NUMBER FROM US.

  • IF YOU ARE LOCATED IN AUSTRALIA, THEN YOU CAN START TRACKING YOUR PACKAGE 24 HOURS AFTER RECEIVING THE TRACKING NUMBER FROM US WITH AFTERSHIP (LINK).

※ WE WRITE THIS IN LARGE BECAUSE WE DON'T WANT TO RECEIVE "ITEM NOT RECEIVED PAYPAL CLAIMS", SO WITH THE ACTUAL COVID SITUATION WE WARN YOU BEFORE YOU MAKE THE ORDER, AND YOU ARE AGREEING WITH THE FACT THAT IT WILL TAKE TIME TO SUPPLY YOU THE PACKAGE BEFORE YOU MAKE THE ORDER/PAYMENT!!!!

※ DON'T CONTACT US FOR TRACKING UPDATES BECAUSE SHIPPING A SMALL PACKAGE OF LESS THAN 0.5KG WILL TAKE AT LEAST 14 TO 28 BUSINESS DAYS AS ANNOUNCED AT OUR WEBSITE, AND REAL TIME TRACKING UPDATES ARE REALLY HARD AT THIS MOMENT WITH THE ACTUAL COVID-19 SITUATION WORLDWIDE.

READ THIS BEFORE YOU ORDER!!!!!

! THESE BLOCKED COUNTRIES CAN BE SHIPPED OUT, BUT ONLY WITH DHL EXPRESS!:

Algeria (DZ) El Salvador (SV) Nigeria (NG)
Angola (AO) Eritrea (ER) Panama (PA)
Antigua (AG) Fiji (FJ) Paraguay (PY)
Argentina (AR) French Polynesia Peru (PE)
Aruba (AW) Gabon (GA) Philippines
Bahamas (BS) Gambia (GM) Reunion, Island Of (RE)
Barbados (BB) Ghana (GH) Rwanda (RW)
Belize (BZ) Grenada (GD) Saint Helena (SH)
Bermuda Guadeloupe (GP) Samoa (WS) (Western)
Bolivia (BO) Guatemala (GT) St. Kitts (KN)
Botswana (BW) Guinea Rep. (GN) St. Lucia (LC)
Burkina Faso (BF) Guinea-Bissau (GW) St. Maarten (XM)
Burundi (BI) Honduras (HN) St. Vincent (VC)
Cameroon (CM) Haiti Sudan (SD)
Cape Verde (CV) Jamaica (JM) Suriname (SR)
Cayman Islands (KY) Kenya (KE) Swaziland (SZ)
Central African Rep(CF) Lesotho (LS) Tahiti (French Polynesia)
Chad (TD) Liberia (LR) Togo (TG)
Chile (CL) Libya (LY) Trinidad And Tobago (TT)
Colombia (CO) Madagascar (MG) Tunisia (TN)
Comoros (KM) Malawi (MW) Tuvalu (TV)
Congo (CG) Maldives (MV) Uganda (UG)
Congo, DPR (CD) Mali (ML) Uruguay (UY)
Costa Rica (CR) Martinique (MQ) Vietnam
Cuba (CU) Mauritius (MU) Vanuatu (VU)
Djibouti (DJ) Morocco (MA) Venezuela (VE)
Dominica (DM) Namibia (NA) Yemen, Rep. Of (YE)
Dominican Rep. (DO) Nicaragua (NI)

Zimbabwe (ZW)
Ecuador (EC) Niger (NE)  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


※ Keep in mind that with Express from DHL the price is the same price from 0KG until 0.5KG, next from 0.5KG until 1KG, etc...!

※ At this moment shipping with DHL Express is the only option possible to serve these blocked countries...

※Express shipping is a much faster way of shipping compared to DHL Global Mail or DHL eCommerce.
DHL eCommerce or Global Mail takes at this moment 14 to 28 business days, with DHL Express this is reduced to approximately 1 week).

※ We ship all packages out worldwide from 0.5Kg and onward with DHL Express, packages between 0.001Kg and 0.5KG we ship out with DHL eCommerce (for the non blocked countries).  

 

DHL TEMPORARILY SUSPENDED COUNTRIES LIST (CHECK BEFORE YOU MAKE YOUR ORDER!)

Dear customers, in these Corona times we do anything possible to continue our service to you, however it won't be possible to ship our products out with the Thai post, since they don't accept international packages anymore.

To solve the issue we have worked a solution out with DHL eCommerce, which won't cost more from your side, but this has also restrictions for 136 countries in total at this moment.

Please find below the list of the countries which we can't serve at this moment with DHL eCommerce:

dhl-update-16-april-2020-03.png

DHL UPDATE 30 APRIL 2020, COVID-19 SERVICE DISRUPTIONS & DELAY DELIVERY TIME

If your country isn't blocked yet, then please keep in mind that it will take more time for DHL at this moment to deliver your package.
Below you can read the latest updates we have received from DHL with the explanation why it takes more time to deliver your package coming from Thailand.

dhl-update-30-april-covid-19-service-disruptions-delay-delivery-time-.png

dhl-update-16-april-2020-01.jpg

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